Sustainability

General Principles

As a well-established company operating in the insurance field, our main task is to create value for our stakeholders with a sustainable business model that respects nature and people and is highly profitable.

The main goal we have adopted in terms of sustainability management is to increase our performance in matters that have the potential to create opportunities by eliminating the sustainability risks that may have a negative impact on the Company’s activities.

In addition, being the main business partner of our customers in managing their sustainability risks with the products and services we have developed is one of the principles for sustainability management.

• The company considers the Sustainable Development Goals accepted by the United Nations as a part of its sustainability management, and includes efforts towards these goals in its activities.
• In order to protect the ecosystem, especially in the fight against the global climate crisis, environmental efficiency activities are focused on, and it is aimed to reduce the carbon footprint by measuring it.
• It is aimed to increase the number of products and services that contribute to sustainability and their share in total revenues.
• Sustainable and green investment instruments are prioritized in investment decisions taken within the scope of fund management activities.
• Taking part in initiatives in the field of sustainability, national and international developments are closely followed.
• Long-term cooperation with our colleagues is aimed within the framework of respect for human and employee rights and by offering equal opportunities.
• In order to support the local and low-carbon economy in purchasing, suppliers with local and environmentally friendly practices are preferred, provided that they comply with our company legislation.
• The works we carry out in this context are managed with a transparent and accountable structure.

Scope

Considering sustainability as a basic business philosophy, Aksigorta A.Ş. aims to make the evaluation of operational processes and social, economic and environmental dimensions of products and services a fundamental part of its business strategy. In line with this goal, Aksigorta A.Ş. integrates its sustainability approach into both insurance and investment processes with an environmental and social risk management perspective.

• Having undersigned an important sustainability project in the field of digital security, Aksigorta A.Ş. prepares the society for the risks of the digital world of the future, thanks to its Digital Security Platform. Considering digital data as the most valuable asset of the age, Aksigorta A.Ş. focuses on the development of new generation technologies such as big data, advanced data analytics, cyber security, industrial IoT, robotic workforce, artificial intelligence and blockchain. Aksigorta defines its future with a digital, personalized service-oriented and paperless insurance approach.
• Aksigorta A.Ş. employees take care to protect the privacy and private information of customers, employees and other relevant persons and organizations. Confidential information regarding the activities of Sabancı Group Companies is protected and this information is used only for Sabancı Group’s purposes; this information is shared with the relevant persons only within the determined authorities. In order to ensure trust and stability, increase service quality, prevent unfair competition and transactions and practices that may cause harm in the economy, and increase social benefit, it is included in the Aksigorta A.Ş. Ethical Principles.
• Supporting gender equality, Aksigorta A.Ş. takes measures to increase female employment and support the female workforce to stay in employment. Discrimination within the Company or any behavior that may be perceived as discrimination; no form of verbal, physical, sexual, racial, psychological abuse or harassment will be tolerated.
• Aksigorta does not provide products or services to sectors and activities that have a negative impact on the climate crisis, ecosystem and community welfare and security, and for which these effects cannot be reduced, and does not invest within the scope of fund management activities. Sabancı Group takes the Responsible Investment Policy as a basis when determining this sector and activities and the implementation methods related to them.
• Activities carried out in coordination with business partners such as agencies and suppliers play an important role in ensuring sustainable business success across the value chain of Aksigorta A.Ş. We expect our business partners to adopt a work culture identical to itself, an understanding of business ethics and a service quality that makes a difference. We pay attention to these principles in our business partner preferences.
• Aksigorta A.Ş. organizes many online trainings for its agents from insurance to digital marketing, from sales management to accounting under the umbrella of “Beyond Insurance Academy.”

In this context, Aksigorta A.Ş. aims to raise awareness among the society on insurance products and services and their benefits by using traditional and internet-based communication channels or through social responsibility activities.

* Economic, environmental, social and governance performances for the period January 1, 2023-December 31, 2023 will be published in the Sustainability Report 2024.

• Aksigorta prepared an Anti-Discrimination Glossary to contribute to creating a fair, egalitarian, and inclusive world for all.
• To support sustainable agriculture and local economy, the Company participated in the strawberry harvest in cooperation with Doğa Benim (Nature Is Mine) Adventure and Outdoor Sports Club.
• In cooperation with Devridaim Sustainable Economy Institute, waste was turned into benefit through upcycling by making bracelets from fabric waste and gifting them to children in the earthquake region.
• In line with efforts to ensure full and equal participation of persons with disabilities in social life, we attended the Dialogue Museum’s Dialogue in Darkness and Silence events to draw attention to their problems and to better understand them as part of the International Day of Persons with Disabilities on December 3.
• In cooperation with Boğaziçi University Visually Impaired Technology and Education Laboratory (GETEM), books were vocalized to contribute to the online library for the visually impaired.
• We participated in TEGV’s “Atma Bağışla! / Don’t Waste, Donate!” project, contributing to the provision of quality education to more children while reducing the environmental damage caused by e-waste and creating an alternative resource method.
• On October 10, World Homeless Day, we worked with the Çorbada Tuzun Olsun (Contribute a Small Share) Association to draw attention to the housing problem increasing in the world for various reasons and to provide social benefit.
• On October 4, World Animal Day, we visited the dog habitat in Çatalca with volunteers through the Happy Paws Association and supported it with 1 ton of dog food.
• In the Earth Hour organized by WWF to draw attention to the climate crisis and loss of nature, we participated in the call to commemorate the earthquake victims and to build a future in harmony with nature, starting from the earthquake-hit areas, and supported the Green Recovery movement.
• On November 25, the International Day for the Elimination of Violence against Women, an announcement was published to create awareness about violence against women and to provide information on what to do in case of violence.

In line with the sustainability efforts and goals of the shareholders Sabancı Holding and Ageas, in 2023:

• The Company continued to be listed on the BIST Sustainability Index, which evaluates the international sustainability performance of companies traded in Borsa Istanbul on environmental, social, corporate governance, human and employee rights, and transparency topics.
• In line with the goal of being a net zero emission company by 2050 in order to limit the global temperature increase to 1.5°C on the way to combat climate change in accordance with the Paris Climate Agreement, efforts to set targets for Scope 1, Scope 2 and Scope 3 emissions compatible with the Science Based Targets Initiative (SBTi) continued. For the sum of Scope 1 and Scope 2 emissions, a 53% reduction is targeted by 2030 compared to the level in 2019 For Scope 3 emissions, an implementation plan is being worked on within the scope of the Portfolio Coverage methodology, one of the approaches recommended by SBTi for the financial services industry. After the Scope 3 target setting study is completed, it is planned to apply for SBTi in 2024.
• With the renewable energy certificate I-REC, it is documented that all of the electricity consumed at the headquarters and sales offices has been met from renewable sources since 2023.
• In line with the goal of developing new sustainable products and services every year, the development of sustainable products and services linked to sustainable development continued.

Aksigorta received the “Kincentric Best Employer” award for the fifth year in a row in a survey conducted by Kincentric, one of the world’s leading human resources and management consultancy platforms. This award recognizes the Company’s efforts to value its employees, promote workplace excellence, and improve work culture.

Aksigorta employees:

• are free, flexible, agile, and productive. take initiative to reach clear objectives, and make their own decisions with confidence to find solutions. take responsibility of their output.
• build relationships based on trust and maintain them through dialogue and empathy. collaborate, learn from each other, and experience a culture in which they share their excitement with each other and feel a strong sense of belonging.
• have rapid access to all necessary resources, expertise and knowledge, focus on high value-added activities by utilizing technology, and as a result achieve self-development to help the Company grow.

Talent Management

With 63 years of experience, Aksigorta adopts an approach that focuses on attracting and developing talents. Aksigorta operates in line with the goal of providing young talents with the best employee experience starting from the recruitment process and offering development opportunities that will lead them to their best.

Aksigorta collaborates with universities and organizes internship programs that focus on professional development. The company also designs and implements long-term, modular special talent programs, as well as periodic young talent programs such as IT Talent Camp, UW School specific to technical fields.

Using technology, Aksigorta focuses on attracting and recruiting talent who are most suited to the future of work, the Company’s corporate culture and the requirements of the new Agile world. The right candidates are assigned to the right positions through structured, competency- based interviews (either online or face-to-face), personality inventories, aptitude tests and development center practices.

Aksigorta’s onboarding process, which is powered by digital tools, supports new employees to quickly comply with and adapt to the corporate culture. One-on-one meetings organized as part of the business partnership structure focus on employee development by addressing career planning and performance issues. In addition to this, meetings with the management team are planned.

It is ensured that the relevant manager produces appropriate solutions by focusing on the career and performance planning of his/her team. The “I Recommend a Candidate” project launched following the merger of Aksigorta and Agesa Human Resources teams as part of synergy work is implemented in both companies. This project aims to increase talent acquisition for growth targets and reach potential candidates more effectively. Employees taking part in the project not only receive support in candidate guidance but also have the opportunity to receive rewards.

Learning Development

Aksigorta offers various programs through its Learning & Development team to respond to the development needs of next-generation talents and leaders. Aksigorta designs development programs in which employees are able to access all resources in the fastest way possible, give and receive feedback, and learn from each other. Aksigorta promotes continuous learning with the support of technology and supports its employees to reach their best.

Learning solutions include live training sessions, e-learning, online virtual classrooms, online learning journeys, seminars, and experience sharing meetings from subject matter experts.

Holistic Health Activities

While B-Happy activities continue, Aksigorta planned many physical and online activities throughout the year as part of wellbeing activities, supporting the holistic wellbeing of its employees both physically, mentally, and spiritually.

Aksigorta also attaches importance to volunteering. Employees are encouraged to participate in various projects carried out by Group companies under the roof of Sabancı Republic Mobilization. As part of the Sabancı Republic Mobilization, volunteers went to Hatay once a week since September to participate in workshops with children at the psychosocial support center.

Aiming to improve the physical and mental health of its employees, AVİTA Psychological Support Line provides 24/7 support for their business and private lives. A newborn support program for women only was also implemented as part of the program.

Compensation and Benefits

Aksigorta adopts a competitive and fair compensation policy in the insurance industry for its employees. This compensation policy addresses employees’ social security and health service needs with appropriate compensation packages.

The Company follows a fair compensation policy and offers various fringe benefits to its employees. These benefits include advantages such as private pension with corporate contribution and life/personal accident insurance.

Aksigorta employees, whose social security and health transactions are guaranteed by AK Sandık, which offers a social security package that is much more comprehensive than a private health insurance, always feel the support and contribution of its wide contracted corporate network and employee-oriented service approach. AK Sandık mobile application provides easy use of services.

Performance Management

Aksigorta adopts a business culture that enables employees to take initiative and generate solutions to achieve clear goals. Employees are empowered to make their own choices, make decisions with a result-oriented perspective, and undertake the responsibility of the outputs they produce. The Company believes in the developmental power of feedback and emphasizes the importance of continuous feedback for the development of employees. The “Pulse” mobile app supports the 360-degree feedback culture and gives employees the opportunity to give and receive feedback whenever and wherever they want.

Perfx is a system that adapts to Aksigorta’s changing working models and manages performance evaluations. Based on the objective key results (OKR) management approach, Perfx is a transparent, flexible, and feedback-oriented performance management system. Employees can set, update and change their targets by using the performance forms open in the system throughout the year.

Aksigorta Games is a performance and career management system designed for sales teams. Based on a club structure, the program aims to announce the success of the sales teams, support their skills, and give an opportunity to manage their own careers. The enrollment conditions and benefits of the four different clubs in the Aksigorta Games vary.

Based on their performance, sales teams are admitted to related clubs and receive a variety of benefits.

You Are Beyond Awards

It stands out as an extensive recognition-appreciation and instant rewarding program where rewarding activities are gathered under a single roof. Under the scope of this program, rewards such as Classics, Success Stories and Surprises that serve different purposes are made. With You are Beyond Awards, recognition- appreciation activities are extensively and successfully performed with remote working.

Sustainable Business Model

Supporting social responsibility projects with sensitivity to the society and environment in which it operates, Aksigorta offers an equal and fair working environment for its employees with the awareness of gender equality, supporting women’s participation in business life. Aksigorta signed the Women’s Empowerment Principles developed by the United Nations Entity for Gender Equality and the Empowerment of Women and the United Nations Global Compact.

Smart@Work - Aksigorta’s unique way of working

Smart@Work represents an approach that is compatible with the next- generation and digital working models that developed after the pandemic in the business world. This model changes the old working order that requires physical coexistence and focuses on space- independent working. Smart@Work aims to develop solutions suitable for new world needs by focusing on flexibility, freedom, and producing results.

This new working model includes a physical working environment and tools that are adapted to the future of work. Smart@Work offers employees the opportunity to create value for a sustainable future by maximizing the ability to adapt quickly to change and development. This model, along with many innovations in business manners, makes business processes more efficient, flexible, and mobile.

With Smart@Work, Aksigorta employees:

• are free to choose their place of work, can work independently, with flexibility and with agility, and they can be focused, productive and accessible,
• can take the initiative to reach clear objectives, make their own choices to find solutions,
• can make decisions with a result- oriented perspective and take responsibility for their output,
• may reach all resources, expertise, and information in the fastest way to advance themselves and their business,
• focus on work with high added value and valuable personal contributions through the use of technology and learning from each other by receiving and providing feedback,
• sustain a trust-based team relationship with mutual dialogue and empathy,
• stand out courageously, become excited together, and feel a sense of ‘belonging,’

A Sustainable Future

Setting out its sustainability priorities for a better world and a sustainable future in its corporate strategies, Aksigorta supports the society and its employees with projects aimed at raising risk awareness in particular. Aksigorta strives to match its operations and policies with the principles of sustainability to achieve alignment with its all stakeholders in its sustainability efforts. The company aims to create stakeholder value through an environmentally friendly and sustainable business model. Aksigorta’s sustainability policy includes the fundamental principles and procedures designed to minimize the negative environmental and social impact of both its operations and its customers’ activities. At the same time, Aksigorta aims to maximize the benefits of such operations and activities in a sustainable way.

Agiland - The Agile World of Aksigorta

The agile transformation process at Aksigorta started in 2017 with cross- work teams (Platform, CFTs) and IT- based agile project teams. This process has enabled Aksigorta to take steps towards the adoption of agile working methodology across the Company, especially with the participation of business units in addition to IT development studies. Independent evaluations in 2021 found that Aksigorta was ready for an agile transformation throughout its organization. Accordingly, an agile transformation plan covering the entire organization was rolled out and Aksigorta’s agile world was named Agiland.

Agiland represents a new working order consisting of a set of agile values, principles, and practices. In order to facilitate this transformation, the cross-working team Lodestar was established. The Agile methodology is rolled out throughout the Company, including in HR processes, contributing to Aksigorta’s sustainable performance.

Agiland represents a new working order consisting of a set of agile values, principles, and practices. In order to facilitate this transformation, the cross-working team Lodestar was established. The Agile methodology is rolled out throughout the Company, including in HR processes, contributing to Aksigorta’s sustainable performance.

The newly established Corporate Tribe is also intended to improve the processes of existing teams and to create continuous value with cross- functional teams through an agile approach.

In the new structure, QBR events, synchronization initiatives and many other tribe rituals will be carried out with the OKR approach.