AKSigorta Annual Report 2018
Awards & Achievements
In 2018, Aksigorta won many awards for its technology projects such as ClaimsChat, ADA, and Artificial Intelligence (AI). The Company also improved elements of employee experience and received the “Achievement Award for Employee Loyalty.”
First Prize at the Golden Collar Awards
The annual Sabancı Golden Collar Awards recognize the achievements of Sabancı Group companies and employees, and encourage mutual sharing of best practices across the Group. This year, Aksigorta won first prize in the “Customer Experience” category with its ClaimsChat project.
Having introduced Next-Generation Insurance – easy, understandable and accessible insurance products and services – to the market, Aksigorta responds to customers’ queries about their claims via live chat. After receiving claim notices from customers, the AI in the ClaimsChat application creates a WhatsApp group consisting of an expert, a file officer, and customer service representative to facilitate fast and transparent communications.
Based on experience scores of 1,500 customers, the overall customer satisfaction score has risen to 4.5 (out of 5) and process completion time has declined 30% since the launch of this innovative project.
2018 Gartner Eye Award
After boosting business process efficiency with its digital transformation initiative, Aksigorta was named among the best in the EMEA Region at the 2018 Gartner Eye on Innovation Awards.
Aksigorta started using artificial intelligence in addition to robotic process automation in order to improve customer satisfaction and accelerate requests processing significantly. Thanks to artificial intelligence, Aksigorta speeded up service delivery by delegating defined operations to robots. With this effort, the Company better uses its workforce to improve its services and address the needs of customers on a 24/7 basis.
Stevie Award for Aksigorta’s New CRM System
Aksigorta received a Silver Stevie award for its new CRM system in the category “Best Use of Technology in Insurance” at the 12th annual Stevie Awards for Sales & Customer Service. An international panel of professional and independent judges evaluated more than 2,500 projects for the Stevie Awards competition.
Aksigorta took customer relationship management to the next level with its new CRM system. After consolidating customer data, call center services and the handling of customer requests and complaints on a single platform, the Company became able to monitor the quality of customer services provided by third parties on behalf of Aksigorta.
Aksigorta’s Data Center Transformation Project is recognized by IDC
Aksigorta accelerated its digital transformation by placing innovation and technology at the heart of its Next-Generation Insurance services. As a result, IDC named Aksigorta’s Data Center Transformation project the “Best Cost-Cutting IT Project.” Aksigorta aims to achieve improved performance, security, greater flexibility, effective management, and cost efficiency with this effort. The Company established an infrastructure for managing its agencies and location-independent systems, thereby increasing implementation performance by 40%. Additionally, Aksigorta reduced backup-restore time to 10 hours, down from 24 hours. With the Data Center Transformation project, Aksigorta aims to save TL 20 million by the end of four years.
Client – Centric Co-Innovation Awards
ADA, a first-of-its-kind artificial intelligence application developed by Aksigorta in line with its digitalization strategy, was a finalist among 435 projects at the 2018 Client – Centric Co-Innovation Awards organized by Accenture in India.
Achievement Award for Employee Loyalty
The employee engagement survey conducted by Aon Hewitt, a global leader in human resources and management consulting, has covered more than 5 thousand companies and 2.2 million employees across Europe, and 348 companies and 316 thousand employees in Turkey since 2005. According to the results of the survey, Aksigorta improved its employee loyalty score and other elements of employee experience – career opportunities, training and development, brand, among others – compared to the previous period. Therefore, the Company received the Achievement Award for Employee Loyalty.
